Frequently asked questions

When will I get my delivery?


We ship by courier on the 15th or the 1st of every month. This is dependant on when you order.




I need to pause my delivery this month.


No problem. Just email us with your details at contact@puzzlesubscription.com and let us know how long you need deliveries paused for. We will resume your subscriptions when you are ready. On an annual subscription, don't worry you will just pick up where you left off once you resume your deliveries.




How do I cancel my monthly subscription?


Monthly subscriptions can be cancelled at any point, contact us at contact@puzzlesubscription.com and we can get it sorted for you. If you are on an annual subscription this cannot be cancelled for 12 months, however if you need your deliveries paused just let us know at contact@puzzlesubscription.com.




I want a package that you don't currently offer in your standard subscriptions.


We can't promise the world but we will be happy to try and get you the package you want. Just contact us at contact@puzzlesubscription.com with your requirements and we will try our best to make the perfect bespoke package for you.




I need to change the delivery address?


Moving house or want to purchase a pay monthly plan as a gift? Just let us know by emailing us at contact@puzzlesubscription.com and we will be happy to help.




Will I get a puzzle I already own? How can I change the puzzle in my box?


Already recieved the puzzle? No problem, send us back the puzzle unopened and in its full original packaging and we will send you out an alternative.




Can I let you know what type of puzzles I would like in my subscription?


Yes, absolutely. It is really important to us that your puzzle every month makes you really happy! Once you have set up your subscription we will ask you to fill in your puzzle type preferences so we can make sure you get exactly the type of puzzles you enjoy. This comes as a form in an email following your purchase.




There is a missing piece from my puzzle.


Yikes! We are assuming you have looked everywhere? Firstly check out our blog on missing pieces. You can also find a list of useful contacts here. Still can't find it then email us at contact@puzzlesubscription.com with the name and make of your puzzle. We don't keep spares as we do not manufacture the puzzles ourselves. However we can get you the manufacturer details to support.




Where can I see your terms and conditions or privacy policy.


These can be accessed from the main menu on our site. The following links will also take you straight there: Terms and Conditions. Privacy Policy




I need to make a return


No problem. Firstly check out our Terms and Conditions on returns. Then email us at contact@puzzlesubscription.com




Do you post outside of the UK?


We do not currently offer shipping outside the UK but it is something we are hoping to offer in the near future. If this is something you are interested in please drop us a message at contact@puzzlesubscription.com to register your interest. We will keep you updated.




Do you do kid's subscriptions?


We do not currently do packages suitable for younger children. It is something we are looking into. Our casual subscriptions offer puzzles at 500 pieces which would be suitable for families and older children. You can still choose what types of puzzle you want included in your subscriptions when you pick your preferences after sign up.




Are the Puzzles new or second hand?


All our puzzles are 100% brand new from the manuacturer in their sealed boxes.




Do I have to return the puzzles  / send them back to swap them?


Abslutely not. All puzzles you recieve from us are yours to keep forever. You just receive another new one each month, no catch.




Why a Jigsaw Puzzle Subscription?


Why indeed. We believe there are many reasons, amazing value being one. To find out more head over to About Us.




My Subscription / voucher includes a free 500 piece puzzle. When do I receive this?


All free 500 piece puzzles are sent out with the second month's subscription box as per the product description. Double the puzzle fun to look forward to!





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Email: contact@puzzlesubscription.com

Puzzle Subscription Ltd Company Number:12635660