The following letter was sent to all puzzle recipients in September 2021
Dear Valued Customer,
It is with great regret and sadness that we write to advise you that we have made the heart-breaking decision to close our business www.puzzlesubscription.com.
Following on from Brexit we have found it nearly impossible to get the great quality jigsaw puzzles from our suppliers at the right prices to ensure we continue to provide excellent value for you.
As a small family business (it really is just 2 of us) we simply do not have the buying power of the large companies, and as such find ourselves in a position where we simply cannot continue.
We are deeply sorry for any disappointment this may cause.
We will be ending all rolling subscriptions as of October 2021. Your Jigsaw puzzle in September 2021 will be the final box we send out to you and your payment will be cancelled after final payment has been received (please be aware this may have already taken place).
All Gift Vouchers that have been redeemed will be honoured until the end of their term*. No refunds or part refunds can be provided.
All Fixed term subscriptions (3, 6 and 12 months) will be honoured until the end of their term*. No refunds or part refunds can be provided.
*If you are on a fixed term / voucher and would like to receive all your puzzles in one final bulk delivery please contact us at firstname.lastname@example.org and we will be happy to accommodate.
Please know that we have not made this decision lightly and it has been extremely difficult to get to this point.
We want to take the time to thank you all from the bottom of our hearts for trusting us and being part of the Puzzle Subscription family over the last couple of years. It was always about you and you made the dream possible.
From our family to yours, happy puzzling
Alex and Phil