The Mystery of the Missing Jigsaw Piece!

Sounds like an episode of Scooby Doo doesn't it? We have all been there....

You are getting close to completing the jigsaw puzzle, and it is looking increasingly unlikely that that crucial piece is actually going to show up.

Yep, it's GONE (AAAHHHHH).

Cue frantic, panicked search under the tables and chairs, in your lap, even questioning what the pet has consumed today (yuck, let's not go there).

How can one little nugget of shaped cardboard evoke so much emotion?

These days a genuinely missing piece from a new, sealed puzzle is a very, very rare occurrence as manufacturing and quality control processes are so high tech now. It is much more likely that the missing piece is in fact lurking nearby. I know that possibly makes it feel worse, but it is true.

So what do I do when I have a puzzle piece missing?

1. Firstly, calm down! Easier said then done I know, but it is really difficult to think rationally when you are upset. Go for a walk if you can, sit in another room, make yourself a cup of tea and breathe.

2. Try the obvious places again (now that you have calmed down). This is most likely everywhere with a 2 metre radius of your work area.

Under chairs and tables, underneath your puzzle or puzzle board/mat, the corners and edges of the puzzle box, under rugs and along skirting boards.

I have been known to spend ages looking for a missing piece only to find it 'camouflaged' on top of the actual puzzle - just gently run your palm across the completed puzzle surface and see if the piece is there.

3. Could a pet have got a hold of a dropped puzzle piece, check their bedding for clues. I don't recommend going too much further to retrieve your puzzle piece if it seems that your beloved fluff ball has in fact eaten it, (it's OK fluffy... we don't want the piece THAT much).

4. Has the room been cleaned or dusted, has anyone used a vacuum cleaner? It isn't a pleasant thought, but it could be in your hoover bag or in the bin if you have emptied the bag.

5. Kids. Bless them, kids love to get involved with a good jigsaw and we wholeheartedly encourage it! However those with young children may be faced with the reality that one (or many) of your pieces may have gone for an "adventure" in the hands of a toddler. We could start to list the may possible places they could have been 'placed' but this blog post would never end.

Good luck is possibly all we can say....

Nope... It is definitely missing.

OK, so you really think that your puzzle piece is missing. As we said it is highly unlikely that the piece is missing from your new, sealed puzzle box as a result of a manufacturing fault, however you still want that piece right? We hear you.

You need to know exactly which piece is missing from your puzzle before you try to get a replacement. You will need this to let the manufacturer know exactly which piece you need. A photo will also help.

  • Count the number of pieces across the top of your puzzle from left to right. This is your Column Number.

  • Count the number of pieces down the side of your puzzle from top to bottom. This is your row number.

Some manufacturers have a missing piece process and we will list a few companies that offer this at the end of this blog page along with their contact details. We will update this list periodically so check back.

If your jigsaw puzzle was received as part of a Puzzle Subscriptions package and you are not getting a satisfactory response from the relevant puzzle manufacturer then contact us at and we will be happy to try to help you resolve your issue.

There are also third party companies that can help you replace that missing jigsaw puzzle piece at a cost. (Please note this is not a verified service nor have we received any payment for endorsement)

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